Information We Collect
When you interact with Trimurti Handicrafts through our website, contact forms, or quote requests, we may collect the following personal and technical information:
- Full Name
- Email Address
- Phone Number
- Company Name
- Project Details
- Browser Information
Note: We only collect information that you voluntarily provide or that is automatically collected for website analytics. We do not collect sensitive financial or payment card data directly.
Technical data such as your IP address, browser type, operating system, and pages visited may also be collected automatically through our analytics tools.
How We Use Your Information
The information we collect is used solely to deliver a better experience and more relevant services. Specifically, we use your data to:
- Respond to inquiries and quote requests promptly
- Improve and refine our products and services
- Send relevant product updates and announcements
- Provide effective customer support and after-sales assistance
- Analyse website traffic and user behaviour via analytics
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Third Party Services
To operate our website effectively, we partner with trusted third-party services. These partners may access certain data as necessary to fulfil their function:
- Google Analytics
- Google Maps
- WhatsApp Business
- Instagram / Meta
- YouTube
- Email Service Provider
Each third-party provider operates under its own privacy policy. We are not responsible for the privacy practices of external sites.
Data Security
We take the protection of your personal data seriously. Trimurti Handicrafts implements industry-standard security measures to safeguard your information from unauthorised access, disclosure, or destruction.
- SSL encryption for all data transmitted over our website
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Staff trained on data handling best practices
Despite our best efforts, no method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.
Your Rights
As a user, you have the following rights regarding your personal data. You may exercise any of these by contacting us:
- Right to Access: Request a copy of the data we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data
- Right to Object: Object to how we process your data
- Data Portability: Receive your data in a structured format
To exercise any of these rights, please write to us at trimurtihandicraft7@gmail.com. We will respond within 30 business days.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately and we will take steps to remove that information.
Parents and guardians are encouraged to supervise their children's online activities and use parental control tools available from most internet service providers.
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to reach out.